Privacy Policy

Effective Date: January 9, 2025

At The Ivory Orchid, your privacy is of the utmost importance to us. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to protect your personal information when you visit our website or make a purchase from us. By using our website or making a purchase, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information when you make a purchase, sign up for our newsletter, or contact us through our website. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment information (such as credit card details), and any other relevant details needed to fulfill your order.

Non-Personal Identification Information: IP address, browser type, device type, and browsing patterns, which are automatically collected when you visit our website.

2. How We Use Your Information

The information we collect is used to provide you with a seamless and personalized experience, including:

Order Fulfillment: To process and complete your orders, including billing, shipping, and customer service communications.

Communication: To send you updates regarding your order, promotional offers, new products, and other relevant information (if you have opted into marketing communications).

Improvement of Services: To analyze trends and improve our website and services, ensuring the best possible customer experience.

Legal Requirements: To comply with applicable laws, regulations, and legal processes.

3. Payment Security

We use secure payment gateways to process your payment information. All sensitive payment data (such as credit card details) is encrypted using secure technologies and stored in compliance with industry standards. The Ivory Orchid does not store your credit card information on our servers.

4. Sharing Your Information

We will never sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers necessary to complete your order, such as:

Shipping Partners: To deliver your floral arrangements.

Payment Processors: To handle your payment securely.

Marketing Services: If you have opted in for communications, we may share your information with third-party email marketing providers.

We ensure that these third-party partners use your information only for the purpose of providing the services necessary for your order, and they are obligated to maintain the confidentiality and security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us remember your preferences, analyze site traffic, and provide targeted advertisements. You can control cookie settings through your browser, but please note that disabling cookies may affect your experience on our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by following the instructions in our emails.

8. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.